Employer added a fertility benefit this year, run through a separate benefit company (Larkspur Family Benefits).
Benefits summary PDF is in my email from HR. Ask them to confirm the details in writing before each new step.
These are numbers you typed in. Check your current details with your insurer.
4Open follow‑ups
6Calls this month
4Preauths waiting
Your notes, in your words. Alongside never tells you what your plan covers.
Call log
7 callsPrint view is in your own space
Insurer
Asked how preauthorization works for monitoring visits
Sun, Sep 27, 2026 at 10:15 AM · Spoke with Colleen, member services
REFERENCE NUMBERHV-48213907
Colleen said the request has to come from the clinic, not from me, and that it should be in before the first visit. She said she would add a note about this call to my account.
She could not tell me the decision timeline and suggested asking the clinic's billing office.
⏱ Follow up by Thu, Oct 1
Ask the clinic billing office to submit the request and send me a copy of what they filed.
Other
Asked about a payment plan for the lab work
Sat, Sep 26, 2026 at 2:40 PM · Spoke with Renee, hospital financial counselor
No reference number noted.
Renee said there is a financial assistance application and a monthly payment option. She will mail the form and the income guidelines.
⏱ Follow up by Mon, Oct 5
Fill out the financial assistance form when it arrives and send it back with two pay stubs.
Employer benefits
Where can I find the benefit summary for the coming plan year?
Sun, Sep 20, 2026 at 9:05 AM · Spoke with Theo in HR benefits
No reference number noted.
Theo said the benefit renews with the plan year and that the summary is separate from the health plan booklet. He offered to email it.
! Follow-up was due Sat, Sep 26
Theo is emailing the benefit summary PDF. Nudge him if it has not arrived.
Clinic billing✓ Resolved
Itemized estimate for the frozen transfer cycle
Tue, Sep 15, 2026 at 4:20 PM · Spoke with Lena, billing coordinator
REFERENCE NUMBERCB-2291
Lena emailed an itemized estimate the same afternoon. She said estimates can change if the care team adjusts the plan, and that they would update me if so.
Pharmacy✓ Resolved
Status of the prior authorization for my medication order
Wed, Sep 9, 2026 at 11:30 AM · Spoke with Tomas, pharmacist
REFERENCE NUMBERRX-77410
Tomas said the pharmacy was still waiting on the plan and that they would call me the day it came back. He gave me the direct line for the specialty desk.
Call back on Friday if I have not heard.
Fertility benefit company✓ Resolved
How does the benefit track what I have used so far?
Wed, Sep 2, 2026 at 1:10 PM · Spoke with Jordan, care navigator
REFERENCE NUMBERLF-100582
Jordan said usage shows up in the online portal within a few days of a claim. She offered a 20 minute intro call with a navigator, which I booked.
Insurer
Claim from the retrieval visit still shows as pending
Tue, Aug 25, 2026 at 3:55 PM · Spoke with Alex, claims
REFERENCE NUMBERHV-47790341
Alex said the claim was received and was still in review. He said pending can take a few weeks and to call back if it had not changed.
⏱ Follow up by Sun, Oct 4
Call back if the claim still shows pending after another two weeks.
Preauthorizations
5 tracked
Monitoring visits and bloodwork
➜ Submitted
Submitted Sep 23, 2026
Clinic billing said they sent the request. Waiting on the plan to respond. Reference from my call with Colleen: HV-48213907.
Medication order through the specialty pharmacy
? More info requested
Submitted Sep 17, 2026
The plan asked for a letter from my doctor. Clinic says it went out on Monday. Ask Tomas at the pharmacy to confirm it arrived.
Carrier screening panel
↻ Appealing
Submitted Aug 30, 2026 · Authorization number PA-58977-D
The first request was denied. The clinic filed an appeal and I am keeping the dates and names in my call log in case they are asked for.
Embryo storage, second year
○ Not started
Not submitted yet
Ask the clinic whether a request is needed before the renewal.
Frozen embryo transfer cycle
✓ Approved
Submitted Sep 7, 2026 · Authorization number PA-58812-C · Valid until Nov 13, 2026